Refunds & cancellations

1. Cancel at any time

You can cancel your program or agreed launch service at any time by emailing zac@ugc247.com. There is no minimum lock-in or required notice period under this policy. Include your brand or account details and let us know if you want a later end date.

The team will confirm the requested closure and explain any final amounts properly payable under your agreement. Cancellation does not automatically refund services already supplied or erase earned commissions. No cancellation penalty is introduced by this policy.

UGC247 provides creator-program software and may separately agree to paid launch services. An enquiry through this website does not charge you or book a paid service.

For an item bought from a brand's Shopify store, contact that merchant about its fulfilment, returns and product issues. This page does not replace the merchant's obligations or policy. Creator commissions and withdrawals are covered by the relevant platform and program agreements.

2. Rights that remain protected

Where Australian Consumer Law applies, relevant consumer guarantees cannot be removed by a website policy or contract. A service failure may entitle you to a remedy, depending on its nature and seriousness. This policy does not impose a blanket “no refunds” rule or require store credit instead of a refund where the law requires a different remedy.

Reference: ACCC — repair, replace, refund or cancel. Other mandatory rights may apply in other jurisdictions.

3. Platform charges and ending a program

Review the brand terms and your agreed billing settings for the charges that apply to your account. Contact zac@ugc247.com if a charge appears incorrect or you want to end a program.

Closing a program does not automatically erase commissions already earned or other valid amounts owed under an existing agreement. A shopper refund, a commission adjustment and a refund of a platform fee are different events; the applicable terms and transaction status need to be checked.

This draft does not promise that every historical platform fee is automatically reversed after a shopper refund, and does not change any statutory remedy or the agreement you accepted.

4. Paid launch services

You may also cancel paid launch work at any time by email. Work authorised and properly supplied before cancellation may remain payable under your agreed quote. The treatment of advance payments must reflect the agreement and any applicable consumer rights; an advance payment is not automatically forfeited merely because you cancel.

Still to approve before publication: the detailed approach to unused advance payments, deposits, milestones and rescheduling, and the operational steps to stop future work and reconcile program charges when a cancellation is received. No unapproved cancellation fee or fixed refund deadline is created by this draft.

5. Requesting help

Email zac@ugc247.com with your brand or account email, invoice or transaction reference, what happened, and the outcome you are requesting. Do not email complete card numbers or bank login details.

The proposed process is to review the relevant agreement and transaction, request any necessary supporting information, and explain the outcome and next steps in writing. The team must approve its response process before this page takes effect. No fixed refund-processing time is promised here.

If a matter remains unresolved, available options may include your state or territory consumer-protection body or another appropriate dispute process. A request to contact us first does not remove a right to use another remedy available under law.